As customer needs grow and new touch points emerge, it becomes increasingly complex to holistically orchestrate the end-to-end customer experience. We can help, stepping in with our Customer Experience Consulting expertise to support you along the entire value chain.

Want to improve just one specific touchpoint or develop an overarching ROX model to measure the success of Customer-Experience-Activities? Or perhaps you need a holistic strategy, including a Customer Journey Map for your Customer Experience Transformation? No matter where you stand or what goals you’re aiming for, we can help you realize and achieve them.

Our Strategy & Consulting experts work closely with our Data, Creative & Content, and Platform & Technology colleagues to ensure a consistent customer experience, from the first touchpoint to build loyalty. We consult with your business to develop tailored strategies and concepts for innovative products, services and platforms. After successfully implementing them, we regularly test to ensure existing solutions work, and identify where to optimize. We can also provide support and advice if your CX involves external touchpoints such as marketplaces or cooperation partners.